DENIED BOARDING

If we expect to deny boarding on a flight, we will first call for volunteers to surrender their confirmed reservations in exchange for benefits under conditions to be agreed between the passenger and operating air carrier.

If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, we may then deny boarding to passengers against their will.

In case of involuntary denied boarding you shall be offered the choice between:

1. Reimbursement of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the your original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity; or
2. Re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
3. Re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.

In addition, you shall be offered free of charge:

1. Meal/refreshments in a reasonable relation to the waiting time;
2. Hotel accommodation in cases where a stay of one or more nights becomes necessary;
3. Transport between the airport and place of accommodation (hotel or other);
4. 2 telephone calls, telex or fax messages, or e-mails.

You also have the right to compensation in total amount of:

1. EUR 250 for all flights of 1 500 kilometres or less;
2. EUR 400 for all intra-Community flights of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
3. EUR 600 for all flights not falling under (1) or (2).

When you are offered re-routing to their your destination on an alternative flight, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked

1. By two hours, in respect of all flights of 1 500 kilometres or less; or
2. By three hours, in respect of all intra-Community flights of more than 1 500 kilometres and for all other flights between 1 500 and 3 500 kilometres; or
3. By four hours, in respect of all flights not falling under (1) and (2),

airBaltic may reduce the compensation by 50%.

The compensation shall be paid in cash, by electronic bank transfer or, with the signed agreement of the passenger, in travel vouchers. If you choose to receive the compensation in travel vouchers the amount is double.

Please note! - The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time.

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