CANCELLED FLIGHT

In case of cancellation of a flight, you shall be offered the choice between:

1. Reimbursement of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity; or
2. Re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
3. Re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.

In addition, you shall be offered free of charge:

1. Meal/refreshments in a reasonable relation to the waiting time;
2. Hotel accommodation in cases where a stay of one or more nights becomes necessary;
3. Transport between the airport and place of accommodation;
4. 2 telephone calls, telex or fax messages, or e-mails.

You also have the right to compensation, unless:

1. You are informed of the cancellation at least two weeks before the scheduled time of departure; or
2. You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or
3. You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival.

You shall receive compensation amounting to:

1. EUR 250 for all flights of 1 500 kilometres or less;
2. EUR 400 for all intra-Community flights of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
3. EUR 600 for all flights not falling under (1) or (2).

When you are offered re-routing to your final destination on an alternative flight, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked

1. By two hours, in respect of all flights of 1 500 kilometres or less; or
2. By three hours, in respect of all intra-Community flights of more than 1 500 kilometres and for all other flights between 1 500 and 3 500 kilometres; or
3. By four hours, in respect of all flights not falling under (1) and (2),

airBaltic may reduce the compensation by 50%.

The compensation shall be paid in cash, by electronic bank transfer or, with the signed agreement of the passenger, in travel vouchers. If you choose to receive the compensation in travel vouchers the amount is double.

Please note that airBaltic is not obliged to pay the compensation, if the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Please note! - The given prices and information replaces any information published previously and is a subject to amendments or cancellation taken unilaterally by airBaltic at any time.

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